Frequently Asked Questions

HOW DO I GET STARTED?

1. Register – Set up an account by providing your Name, Date of Birth, Email, and Password.

2. Complete Medical Questionnaire – Answer a few medical questions that the Doctor or Nurse Practitioner will review during your consultation.

3. Checkout – Provide billing and payment information.

4. Conduct Visit With a Doctor or Nurse Practitioner – Conduct an Audio or Video Consultation to find out if the EsoGuard test is right for you. The consultation type depends on your state’s regulations.

HOW DOES THE ONLINE CONSULTATION PROCESS WORK?

After registering, you will be asked to complete an online medical assessment to provide more information about your medical history, medical conditions, and any medications you are currently taking.

Next, one of our Doctors or Nurse Practitioners will conduct a video, audio, or digital consultation. He or she will review the medical information you provide to determine whether the EsoGuard test is appropriate for you.

WHAT IS THE DIFFERENCE BETWEEN AUDIO AND VIDEO CONSULTATIONS?

All states require some interaction between a Doctor or Nurse Practitioner and patient in order to prescribe the EsoGuard test. However, regulations governing the type of interaction or consultation differ from state to state. Depending on your state, you will be required to have an audio or video visit with a Doctor or Nurse Practitioner. In all cases, the process is straightforward and easy to follow.

AUDIO CONSULTATIONS

If your state requires an audio consultation, you will be directed to schedule an audio visit by choosing from a list of Doctors or Nurse Practitioners who are licensed in your state.

You will receive a confirmation email with a link to join the audio visit. At the scheduled time, click on the link directly in the confirmation email or log in to your account and click “Begin Scheduled Visit”. Once you have logged in, you will be in the waiting room until the Doctor or Nurse Practitioner initiates the visit. The Doctor or Nurse Practitioner will review the medical information you provided, verify important medical information, and address any specific questions you may have.

If you need to reschedule, you can do so by going to Order History and clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.

VIDEO CONSULTATIONS

If your state requires a video consultation, we will direct you to schedule a brief visit with one of our Doctors or Nurse Practitioners. Our site uses secure, private, high-quality streaming video between you and our licensed Eye Doctors. After completing the checkout process, you will be directed to schedule a video visit by choosing from a list of Doctors or Nurse Practitioners who are licensed in your state.

You will receive a confirmation email with a link to join the audio visit. At the scheduled time, click on the link directly in the confirmation email or log in to your account and click “Begin Scheduled Visit”. Once you have logged in, you will be in the waiting room until the Doctor or Nurse Practitioner initiates the visit. The Doctor or Nurse Practitioner will review the medical information you provided, verify important medical information, and address any specific questions you may have.

If you need to reschedule, you can do so by going to Order History and clicking “Reschedule” to select a different date and time. If you have any questions or issues, please contact us.

WHAT TECHNICAL REQUIREMENTS DO I NEED TO HAVE A VIDEO CONSULTATION?

Use your iPhone, Android, iPad, tablet or other mobile device with a camera and microphone.

WHAT BROWSER SHOULD I USE?

Your visit with a Doctor or Nurse Practitioner happens in a web browser. For the best experience possible, we recommend using the following browsers.

  • MAC OS: Safari is recommended, Chrome and Firefox are also supported
  • iOS: Safari is the only browser supported on iOS
  • WINDOWS: Chrome is recommended, Firefox and Edge are also supported
  • ANDROID: Chrome is recommended, Firefox is also supported
WHERE IS THIS AVAILABLE?

EsoGuardConsultation.com is currently available in Arizona, Colorado, Utah, and Nevada. Check back in the future to see if we’ve added your state.

TROUBLESHOOTING CAMERA & MICROPHONE PERMISSIONS

If you are trying to start a visit and you receive a notification that your camera and/or microphone are being blocked, here are some instructions for allowing or permitting the needed device settings.

MAC OS

  • Safari is recommended. Upper-left top menu > Safari > Preferences > Websites tab
  • In the left pane, select Camera, then in the right pane, find this site, set to “Ask” or “Allow”
  • In the left pane, select Microphone, then in the right pane, find this site, set to “Ask” or “Allow”
  • Close the Preferences panel to save changes.

Chrome

  • Upper-left top menu > Chrome > Preferences > Privacy and Security > Site Settings > select this site…
  • Camera: “Ask” or “Allow”
  • Microphone: “Ask” or “Allow”

Firefox

  • Menu icon in upper right of window > Preferences > Privacy and Security > Permissions…
  • Camera: open dialog, find this website, “Allow”
  • Microphone: open dialog, find this website, “Allow”

iOS

  • Safari is the only browser supported on iOS
  • Settings App > Safari > scroll down to ‘Settings for Websites’…
  • Camera: “Ask” or “Allow”
  • Microphone: “Ask” or “Allow”

WINDOWS

  • Chrome is recommended
  • Stacked dots menu in upper right > Settings > Advanced > Content Settings…
  • Camera: “Ask before accessing”
  • Microphone: “Ask before accessing”

Firefox

  • Gear in the upper right of the window > Privacy and Security > Permissions…
  • Camera: open dialog, find this website, “Allow”
  • Microphone: open dialog, find this website, “Allow”

ANDROID

  • Chrome is recommended
  • Stacked dots menu icon > Settings > Site Settings…
  • Camera: “Ask first”
  • Microphone: “Ask first”

Firefox

  • Settings App > Apps and App Permissions > Firefox > Permissions
  • Toggle on Camera and Microphone
  • Restart Firefox
IN THE EVENT OF AN EMERGENCY

In case of a medical emergency, please contact your local physician or hospital for immediate care. Do not rely on your online Doctor or Nurse Practitioner for emergency medical care.

PRIVACY

Your privacy is important to us. Test orders are sent electronically to the lab using HIPAA-compliant encrypted software.